Call us, any hour
(603) 815-9179The line is answered 24/7. Tell the dispatcher what you see, where the water is going and your address.
For planned work, ask about same-day appointments when available. Permit questions are answered according to Massachusetts plumbing rules (248 CMR), which depend on the job.
Our address
251 BroadwayMethuen, MA 01844
The best way to reach us is the phone, answered 24/7. This is our business address, not a drop-in counter, so please call before you head over.
Call now or book for later?
| Situation | What to do |
|---|---|
| Active leak, sewage backup or leaking water heater | Shut the water off if you can and call the 24/7 line now |
| Slow drain, dripping faucet, running toilet | Call and ask for a same-day appointment when available |
| Planning a water heater, repipe or sewer inspection | Call during the day and ask about scheduling |
| Gas smell | Leave, call 911 and Eversource, then call us after |
What to have ready for the call
Helpful details
You do not need all of these, but each one helps the plumber arrive with the right parts.
- Your street address and nearest cross street
- What is leaking or backing up, and where
- Whether you found and closed the main shutoff
- Roughly how old the water heater or boiler is
- Whether anyone has tried to fix it already
If the problem is at the street or the meter, the Methuen water emergency line is 978-983-8855 and is open 24 hours. For all in-house problems, call (603) 815-9179.
If you smell gas
Leave first, call second
Do not use light switches or phones inside. Go outside, call 911 and the gas utility, Eversource, then call us if a licensed plumber is needed afterward.
Questions we hear
The best way to reach us is by phone, which is answered 24/7. Please call before you visit, since the Broadway address is not set up as a walk-in counter.
The phone is the one place where a dispatcher can ask questions and send the right plumber. Call (603) 815-9179 and we will take it from there.
We serve Methuen, ZIP 01844, and nearby Lawrence, Haverhill, North Andover, Dracut and Andover.
The plumber explains the price before work starts, after diagnosing the problem. See about us for how that works.
Not sure which case fits yours? Call (603) 815-9179 and describe what you see.